Answers to the questions we actually get, live service status, and a real inbox read by the people who build LexAPI.
Billing, account and integration questions. Include your request ID for API issues.
Write to usEvery endpoint with runnable examples in cURL, JavaScript and Python. ⌘K searches from any page.
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Check statusFound a vulnerability? Report it privately — we read security mail first and respond fast.
Report privatelyCredits, billing, keys, data freshness — the short version of everything in the docs and terms.
x-api-key header, or drop it into the official Python / TypeScript SDKs or the MCP server for Claude and Cursor. The documentation has runnable examples for every endpoint (press ⌘K to search it from anywhere).402 until your cycle resets, you upgrade, or you buy a one-time top-up pack. There are no surprise overage charges — auto top-up exists, but it is opt-in and off by default.x-api-key header on every request. You can create, rotate and revoke keys in your dashboard (each plan has a cap on active keys). Treat keys like passwords — never commit them to a repository or ship them in client-side code.429; back off and retry (the SDKs handle this for you, respecting Retry-After).We are a small team, which is a feature: the person answering your email is the person who can fix the thing. Higher tiers move to the front of the queue.
| Plan | Support level | What that means |
|---|---|---|
| Free | Community support | Docs, blog and the public corpus notes |
| Starter | Email support | [email protected] — we answer every message |
| Professional | Priority support | Your messages go to the front of the queue |
| Business | Premium support | Priority handling plus help with custom integrations |
| Scale | Same-day support | Same-day responses on business days |
| Enterprise | Dedicated support | Named contact and SLAs — via contact sales |
Enterprise agreements with contractual response times: contact sales.
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